**How Do I Return an Item?
*Only registered users are able to self-serve their returns via post. Guest checkout customers please contact our Customer Service team or the Seller. • Go to “My Account” on Bulldogs Marketplace and click on “Purchase History” on the left-hand menu. Each of your invoices from the Bulldogs Site are displayed and sorted by date.
’Change of Mind’ Returns
If you have changed your mind and you are able to provide satisfactory proof of purchase, Sellers may offer you an exchange or refund provided that the merchandise (refer to ASICS policy for ASICS specific products) :
Bulldogs Marketplace is not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.
Please ensure that all chargers, cables, attachments, instruction manuals or accessories are returned with your item. Refunds via the post will be processed when the goods have been received and approved for return. Bulldogs Marketplace will not reimburse postage costs on change of mind returns or where the return request is not approved.
Before returning any product from The Bulldogs Marketplace, (see the Bulldogs Marketplace Returns Policy for more information)
ASICS SHIPPING & DELIVERY
Shipping and Delivery Policy Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer.
This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.
Customer Service Policy
ASICS Australia is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct.
In the event that an ordered item is not available, or we are unable to fulfill your order we will notify you within 2 business days to offer a full refund.
Please choose carefully before you buy.
ASICS Australia do not exchange products. To change a size or style, the original item must be returned; then a new item purchased. ASICS do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.
If the product is returned due to a fault and is deemed faulty as determined by ASICS, the product will be refunded. If the product is returned due to a fault and is not deemed to be faulty as determined by ASICS, the product will be returned to you.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, ASICS will endeavour to complete the verification process within 7 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
Please include the original order confirmation or invoice you received with your product.
Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you